If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have no visible signs of use (can you even imagine returning used paper plates? gross)
- Products not purchased directly from majorpartyshop.com (products purchased from authorized retailers: please get in touch with them directly for returns)
- Incorrect items ordered
HOW DO I RETURN AN ITEM?
- If you are not happy with your purchase and wish to return an item, please contact us by email (email@example.com) within 30 days from receiving your order.
- Please provide your name, order number, and the reason for your return.
- Let us know if you wish to exchange the products for different products.
- Send all items back to us at the address below. All return shipping fees and other miscellaneous fees are the responsibility of the customer.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
For more questions, contact us:
Major Party Shop
PO Box 25579
Federal Way WA 98093